We are constantly re-evaluating our quality of service and are making ongoing commitments to achieve these improvements.
Our Clients’ quality of life is of the utmost importance in the care package. We focus on providing a variety of activities and interests to enhance our clients’ wellbeing.
At Royal Bay, we acknowledge that for most people who enquire, this is their first experience of dealing with the care industry. This involves contact with ourselves, Social Services, Hospital. Staff and Care Managers, as well as understanding the financial complexities and addressing the important decision of care home selection, which can often be confusing.
At Royal Bay, our Managers can provide advice and assistance on untangling the ‘placement puzzle’ and give some guidance on a way forward.
However, we are not authorised to provide any specific financial advice. We can refer enquiries to financial specialists who can discuss and suggest new insurance products that can help with fees, or please refer to ‘Guides’ overleaf.